KMS ( Musharkah)

Knowledge Manegement System ( Musharakah)

First of all we should identify the meaning of knowledge which means  ,the  understanding of analyzing and sharing information and the orientation of humans contact. While knowledge management is the behavior, standards and the solutions that allow us to collect manage and distribute knowledge to support strategic goals and easily make decisions.

There are different components of knowledge management.

• human component which consider the basic of knowledge
• Work machinery that helps in knowledge transfer.
• information used and its type
• the technological system used

Knowledge Management system (Musharaka)  is an electronic system that helps sharing and exchanging knowledge and information between employees on municipal department levels.

Musharakha project was initiated by The Department of Municipal Affairs (DMA) in Abu Dhabi in 2011. This project is where technology is combined with culture and people to develop performance productivity and customer service.  DMA collaborated with Abu Dhabi, Al Ain and Western Region Municipalities to produce “Musharaka.” Using musharaka, people use technology to exchange information more efficiently. It provides better, faster and quality driven municipal services that will be delivered by employees. This new tools will enhance the management of municipal business and support a free flow of information sharing, create higher levels of awareness and continually update on best practices.

for the best  document to be admirable, it should in clued details about the title ,the owner and the date of creation.it should also be matching and activated with the appropriate setting for these documents. Furthermore, it should not trespass copyrights.

The purpose of Musharaka

The main purpose of musharaka is to make sure that information is easily available for employees. It is considered a very important tool for supporting the services in the municipalities. Ali Jaber Al Yafeai commented “Knowledge Management is essential to support the strategic goals of the DMA and the Municipalities. We hope for it to be a successful pilot project that would be adopted by other government entities across the Emirate in the near future.”4

The application of Knowledge management ( musharaka) in the Municipality :

There are a number of applications in the municipality.





 making a system for knowledge management (musharaka’s gate). It is an electronic gate that provides to the employees advanced ways to provide perfect and high quality services. Its main goal is to increase employee satisfaction by easily obtaining the information needed and from different resources,  constantly follow-up the latest news and activities on municipal levels, transferring the knowledge from the municipalities and accomplishing the efficiency of procedures and processes .

 the knowledge documents (terms and standards for the best documents). This application Establish and distributes the documents through the inner system of the municipality. This application helps users exchange past experiences in fields related to the main functions of the municipality and to have an over view on the best practices. Also, It is used as a guidance for the work steps and it is very useful for completing employees  tasks and provide information about the municipality.

Another application is  Employees skills and experience guide.

 Here it shows the employees skills and experience in important majors like accounting law...Etc. This provides help from peers and usage of their past experience as well as providing a professional environment for communication between the employees in works area.

Moreover, the common questions application. It includes different missions and activities of different administrations. It allows employees to respond to customers in a professional way and have an Idea about the administrative procedures and activities. It also allows the employees to increase his efficiency about his administration and other administrations.

There is also the establishing communities of experience  which is basically a network of people that meet to share practices and good ideas about certain problems or interests. Through it,  they can meet new members, keep up with the latest developments, gaining new knowledge and exchanging experiences. Employees meet other employees who have similar interests or work in the same area of expertise and communicate to provide the best solutions to arising problems. Moreover, reducing the learning curve for the new staff members and improving institutional performance in general.

There are 2  types of community in Knowledge management :

 Specialization groups a group of employees  who work in one area or doing the same tasks like( Human resource, Customer service , marketing )  Common interest Groups :a group of employees  that  have same  interests in a particular area or subject like : environmental group

the specialized groups provide great advantages on member level and municipal levels.

On member level the advantages are : fast learning, less time in doing the job, suggesting solutions for everyday problems, adding new knowledge to the members knowledge and meeting new members from different municipalities.

The advantages on municipal level are : decreasing the repetition of  work, providing new ideas, motivation if new ideas,  providing better services while exchanging information.

 Finally we have ALAINLINX. It is an electronic library specialized in major tasks of AbuDhabi government departments and it provides electronic books, papers, a data base …etc. this provides easy access resources  for employees. This helps the employees to develop their knowledge by using the available knowledge resources. It also contributes in the economic support that is based on knowledge.

Knowledge Management Office:

It has several roles which are : Collecting knowledge documents from departments  by knowledge ambassadors. Then ,Sorting and saving knowledge documents based on special standards and terms. Also, , the office should Re-dissemination of knowledge in the knowledge management system to be accessible  by everyone ,and applying  knowledge transfer activities (lectures and lessons learned)

in addition,  the office must Train the new ambassadors knowledge on  musharak and supporting them.

The role of knowledge management Ambassador :

1- promoting  knowledge management  project
2 – helping  team  sector in providing  and searching the appropriate knowledge
3 – collecting knowledge documents from employees and ensuring that they are suitable , quality , and conform with the standards and terms .  ensure  that they are quality and suitable 

4 – coordination  for staff training and development  Musharaka

What are the benefits that will be achieved with the existence of Musharaka?

On municipal level:

·        Transmission of knowledge between municipalities and exchange of practices.

·        Giving opportunity to give information to the employees though various resources.

·        Enhance the performance and monitoring the projects by spreading the performance and measurements  indicators ( dashboards) .

·        Improving the observation and monitoring of contracts and compensation by providing information about the performance of suppliers.

On individual level:

·        Increase of employee satisfaction by easily getting the right information.

·        helping the employee in performing his duties

·        Improving career development opportunities by raising the skills and knowledge transfer from consultants and suppliers.

·        Building relationships with other administrations and municipalities

Main tools that will be on the home page of the knowledge management community:

Member list : a list of all employees and a direct link in the directory of staff and skills .

Discussion forum: pages of dialogue on the system. Members can get new ideas by asking questions and starting a dialogue.

Newsletters: it provides small topics about the activities and main projects that members participate in.

Wikis : is an electronic encyclopedia that allows members to participate making their own content and make certain adjustments

Blogs: a type of internet pages and a way of personal distribution where someone makes it and others comment. it may contain videos, pictures, documents…etc.

Collaborative work space: a connected work environment that allows a group to work on a single document jointly.

RRS: is a service that informs members and users about the latest information and documents that is being published .

here images show how to enter to home page of  Musharakah , and using it tools whether for communities , searching or publishing,